JP POWER Rx customer satisfaction survey released

Independents come in first AGAIN and mail order slipped even lower than last year…. J.D. Power news release: “Satisfaction among customers using mail order pharmacies to fill their prescriptions continues to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies… “Overall satisfaction with mail order pharmacies averages 792 (on a 1,000-point scale) in 2012, which […]