The (s)hit(s) keeps coming…

Posted on April 12, 2013 by Pharmaciststeve

http://www.latimes.com/business/la-fi-lazarus-20130412,0,1884241.column From the article: CVS, for its part, blamed the practice on rogue drugstore managers and insisted that the company’s official policy was that customers are always asked before being enrolled in ReadyFill, the chain’s refill program. and if you can believe this…  Mike DeAngelis has nothing to say ! Mike DeAngelis, a CVS spokesman, […]

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Not everyone is on the same page

Posted on April 12, 2013 by Pharmaciststeve

I hear about chain pharmacies that are literally bending over backwards to whatever demand a pt/customer makes… even to the point that if a pt/customers claims that the price is wrong or that someone else is selling it at a price that you know is wrong… It would seem that the philosophy of “the customer […]

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I wonder which figure is the most important?

Posted on April 12, 2013 by Pharmaciststeve

Rx In-stock 81 Satisfied with Time to Fill 61.5 Satisfied with Drive thru 33.3 Courteous and Professional 58.6 Address by Name 70.7 Acknowledge Immediately 77.6 Satisfied with Patient Counseling 15.4 My Customer Experience 60.3 This showed up in my inbox recently… my understanding is that this chart is from a telephone survey of Rx pts […]

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A first hand experience

Posted on April 12, 2013 by Pharmaciststeve

As many of you who read this blog are or should be aware that … I am a very strong chronic pain & subjective disease advocate. I started out with what was determined to be a episode of bursitis last May… got it resolved with a single injection of Solu Medrol… a few months later… […]

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