Consumers like their pharmacies, but CVS trails rivals in survey https://www.healthcaredive.com/news/consumers-like-their-pharmacies-but-cvs-trails-rivals-in-survey/561314/ Dive Brief: As disruptors like Amazon threaten to upend the business, the pharmacy industry still yields high levels of customer satisfaction in both brick-and-mortar and mail order segments, according to a J.D. Power survey. Almost nine out of ten consumers prefer face-to-face interaction with their […]
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