http://consumerist.com/2014/10/20/walgreens-gives-teen-wrong-prescription-shrugs/
From the article:
It’s bad enough that a Michigan Walgreens pharmacy gave a 14-year-old customer someone else’s prescription, but the teen’s family says the drugstore chain made the situation much worse by demanding that the family go out of pocket to finally obtain the correct drug.
A rep for the drugstore chain tells WOOD-TV that Walgreens has a “multi-step prescription filling process with numerous safety checks in each step to reduce the chance of human error,” and that it’s investigating this incident.
“Cases like this are rare and we take them very seriously. If a prescription error happens, our first concern is the patient’s well-being. We’re sorry this occurred and we apologized to the patient’s family.”
The statement from Walgreens didn’t impress the teen’s family, especially since they say they’ve never received a “We’re sorry” directly from the company.
Is it just me… or does these “RARE CASES” seemingly happening more frequently ?
Filed under: General Problems
I’m not surprised the family hasn’t heard an apology from Walgreens. You really have to make a HUGE stink with them to get anyone to call you back about anything.
And it’s absolutely deplorable that they, Walgreens, wanted the family to pay out of pocket for the correct medication!!
It just gets better and better with Walgreens every single day!!
Im sure its because the insurance didn’t cover it. Not walgreens saying oh shot no! You better pay this!! And if these chain pharmacies didn’t work everyone to death, there might be less errors.
They wanted family to pay out of pocket for this error. Wow. Thank goodness we can still modify the price and provide the Rx for no additional money. Corporate would also respond with a personal call to the family. Pharmacist manager would also contact them.