They decided to pick on the wrong person this time.. I called Silver Scripts/Caremark/CVS Health to get a vacation over-ride for one of my wife’s Rxs.. FIVE DAYS early for a non-control Rx that she has been on for years and for chronic condition.
I hate calling Silver Scripts.. because you have to go thru all these prompts where they are trying to get you to their mail order pharmacy… before you can talk to a representative about the issue at hand.
The representative that I talked to.. told me that IF they approved a early refill.. I WOULD HAVE TO GET IT FILLED AT A CVS PHARMACY
I am well aware that Medicare pts have FREEDOM OF CHOICE OF PROVIDER unless you have signed up for a restrictive network to get lower premiums.
I told the representative that I did not use CVS Pharmacy… and previously on vacation overrides it was not a problem using the pharmacy that we normally patronize… she would check it out.. Well, it does appear that a pt’s freedom of choice of provider prevails. If you call them out on it..
Well… I practice what I preach.. after hanging up with Silver Scripts and a few mouse clicks I was on www.cms.gov to file a complaint of violation of pt’s freedom of choice and self-referral… by simple sending a email with what transpired and much to my surprise.. I got return email with a case number WITHIN ONE HOUR 🙂
I just wonder how many millions of dollars in sales that CVS Health has been able to divert from their competitors using this tactic and the pt’s lack of knowledge of what their rights and the rules are. According to the email… I should hear something within 10 days 🙂
If they blow me off… I know of other avenues to help see that CMS and Silver Scripts do their job…
Filed under: General Problems
Denise….there are a few things on a CII that can be changed with a call to the MD and documented on the prescription, strength is one of them. That’s all it would have taken and I bet that’s what the independent did. Too bad CVS didn’t want to take the time to take care of their patient. They’re too concerned about their metrics and their dollars as well as Wags. I used to work for CVS. I wont set foot in one of their stores for anything and neither will any of my family
I personally feel like I have no rights at all 🙁 here’s my story regarding cvs
ive filled four complaints against the pharmacy in general. The last complaint which was made because the main pharmacist in charge was on vacation so, of course there was another “temp pharmacist”. I came in 1 day before my refill was due and as the pharmacy technician like always has to ask the pharmacist “temp” at this moment and its a C2 controlled substance. I know that They have the medicine in stock but after the temp pharmacist looked at my prescription, without even looking by checking the safe where the regular full pharmacist has to go to fill it. He bluntly lied to my face and informed me that he didn’t have that prescription in stock and like the majority of pharmacist assumed I’m some drug seeking addict.. But, anyways I first informed him that sir, you do I fact have it in stock as the main pharmacist keeps it in stock as I get it filled every month. I then continued to direct him to please actually open the safe under you and actually look. Guess what…? He has it!!! Go figured right. Then, as I’m still standing there with people other customers behinde me, he looks at my prescription and looks at the bottle of medicine that he said he did t have then looked at me and loudly asked from the middle of the pharmacy area ” WHAT ARE YOU GETTING TREATED FOR??” He DID NOT ASK ME TO come to the CONSULTANT DESK and I was already embarrassed by the way he was treating me then I had to loudly answer back where everyone else in line and also picking up their rx in another line could hear and know all of my medical problems and personal health and private information. After I told him what I was getting treated for he finally filled the rx..of course I had to wait over 30 minutes as I’m sure he wanted to verify the rx whih is TOTALLY fine with me and should have either done that in the first place and or ask to see me at the consultation desk and ask me what I’m getting treated for. I’ll never forget this and nener forgive cvs for this..Tim the temp pharmacist was in the wrong, violated my
Hippa rights, and treated me unjustly. After I left I was mortified, embarrassed, depressed that I had to go through this. I looked up if there was anything I could do and I got advice from pharmacist Steve stating to file a complaint regarding CVS ciolsting my hippa rights and also I filled s complaint with the Louisiana board of pharmacy. Well, after CVS got a call from a compliance officer and spoke to the main pharmacist Jessica … I got an email from the compliance officer stating he spoke to Jessica and asked her to cal me and try to resolve the issue. About an hour later I do get s call,but Jessica just says she no longer feels comfortable filling ANY of my prescriptions.
I will continue to tell my story regarding I was treated, labeled, and punished for filling s complaint. The point of complaints is to be able to provide feedback and the store or company to better themselves and their customer service.. But, now I have to drive about over an hour round trip to get my prescriptions now. Lawyers tell me that it would cost me more money to possibly just slap them with a fine. The compliance officer and to the companies that I have submitted s legit complaint did nothing to help the consumer.
I hope that And know I’m not the only one out there and I pray and hope that something can get done to this pharmacist and temp pharmacist along with cvs.
Thanks for your time in reading this
Sincerely,
Ronnie M
Please support your local pharmacy sand not these big chains as they don’t give a two craps about your health or you as a human being
Re
Cvs store
70550 LA-21
Covington LA 70433
United States
+1 (985) 893-7681
WAIT RIGHT HERE! Vicodin 5/500 has been discontinued for almost a year now and the new strengths are now a C2 and you can’t figure out why is was not filled?
Yes, I agree on the reporting of the Right to Choose provider violation!
Maybe those who get charged the extra 15.00 copay should do the same with CMS and state insurance commissions….violation of patient choice. And shame on that store for the cop out not comfortable of filling a measly 20 tabs for a toothache…they should be publicaly shamed
I alsoluty love what you did here. You completely stood up for yourself as an advocate and put CVS in there cage where they belong. Just to add something a little on the crazy side of CVS here In FL . I never goto CVS to fill even PCN an antibiotic, because I don’t trust them as far as I can throw them. It was sad the other day when I stopped in at my local CVS and a little old lady came walking down an isle practically in tears, I said “Mamm are you okay?” she said I don’t know they will not fill my little prescription I have for a tooth ache, since I am an R.N. I asked what is for and she showed me a lil script for Vicodin 5/500 #20 and they turned her away, I asked do you take anything else, she said I hate medicine, I don’t want to take this but it hurts, she went to a local mom n pop and got it filled , still CVS you should be ashamed of yourselves.