Consumers Rate Independents Highly: J.D. Power Survey
Independently owned community pharmacies once again scored high marks from consumers in an annual J.D. Power pharmacy study released last week. “Locally owned and operated pharmacies like Health Mart and Good Neighbor Pharmacy are at the top of the list in their segment, the brick and mortar chain drug store category,” observed NCPA CEO B. Douglas Hoey, Pharmacist, MBA. “The nearly 15,000 consumers who participated in the survey identified independent community pharmacies as leaders in criteria such as cost competitiveness and customer service from pharmacists and pharmacy staff. People are treated like family at independent community pharmacies and it’s encouraging to see this affirmed in this national survey.”
Filed under: General Problems
Definitely love our local pharmacy compared to the 3 big ones that sit across from each other on one corner/intersection.
We have developed a wonderful relationship with the pharmacists and workers. They understand me and my husband’s medical conditions and they really do care for our well-being.
I’ve asked basic questions to the pharmacists in the chain stores and they’re rude with a “Don’t bother me attitude” about an OTC product. Why in the world would I want to use them for life altering medications. There’s truly a noticeable difference.
Lisa Davis Budzinski
VP of CPSFoundation
Stroke & Cancer Survivor