CVS:Where “Health is Everything”

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First it was those in the chronic pain community being denied their legit/on time/medically necessary… Then CVS told smokers that they would need to take their business elsewhere – at least the purchase of their tobacco products… now, it would seem that – at least in this one Ohio store – members of the LGBT community are not welcome and being refused their legal prescriptions. While the number of people that identify themselves as part of the LGBT community is kind of “fuzzy”… apparently the number could be upward to 25 million or about 7%-8% of the USA population.
Shane Graver to CVS Pharmacy

Yesterday at 12:39pm ·

 I was discriminated against today by your pharmacist Cindy (not sure about the spelling tbh) at the Bedford, OH location at the corner of Northfield and Solon Rd. I am a transman taking testosterone from a testosterone replacement therapy center, and I entered a refill into your system last night for pickup today. When I called and asked what the holdup was (about two hours after the intended pick up time entered the night before), she said she would not fill my prescription, putting intentional and unnecessary emphasis on both my legal first name and the word “miss.” When I pressured her as to why, she just said “Because I refuse,” and wouldn’t say more. As a customer, I expect the same treatment as others would receive, not discrimination and refusal to fill a doctor’s prescription because I am transgender. It’s not a pharmacist’s place to insert their own personal beliefs into their work.

Your customer service line is fantastic though. When I called to report this incident, the two people I spoke to were incredibly courteous in addressing me as Mr. Graver and “sir.”


Lisa D. Bayus to CVS Pharmacy

Yesterday at 12:42pm · Niles, OH ·

Do you not have an anti-discrimination policy for your employees or is it just who you feel like making follow such policies? One of your pharmacists in Bedford, Ohio refused to fill a testosterone prescription for a transgender friend of mine and referred to HIM as “miss.” I do not care what her personal beliefs are, she has NO right to refuse filling a prescription for anyone and should be fired! What’s next? Are you going to allow your pharmacists to refuse to fill birth control or allow your clerks to refuse the sale of condoms? If they can’t work with the public and provide the public with services WITHOUT prejudice, maybe they shouldn’t be working, thankfully I found this testosterone replacement therapy center.


I am disgusted at the discriminatory actions of your pharmacist, Cindy at your Bedford, Ohio location. Bigotry is to be abhorred and that person should be reprimanded at the very least. It would be better that she were fired if she is going to apply her bigotry to her job.


I would like to start by saying thaty Uncle works for CVS, and would be rather disappointed to hear about what occurred at your Bedford, Ohio location. A close friend of mine, who I consider family, was discriminated against vehemently by a pharmacist named Cindy there, and she blatantly refuse to fill his prescription, which is exceptionally dangerous as you don’t just STOP taking your medicine (and I am certain we can all agree as to why).

I would very much like to see action and a response from your company or Cindy herself – whether that be retraining, reprimand, or a simple, heartfelt apology – and my brother’s prescription filled.

I apologize if I seem rude.

Thank you.


I am disgusted and horrified by the discriminatory and disrespectful attitude and practice of your pharmacist, Cindy, at the Bedford, Ohio location on Solon Road. I thought CVS was better than that. How can you allow this? Please look into this matter and take action.


CVS, you should be ashamed. This is the 21st century, and there are other pharmacies where we can do business instead. I hope you as a corporation plan to take action against Cindy at the Bedford, OH location. If she doesn’t want to help patients, then she should not have become a pharmacist. Unbelievable!


I hope you make it right for the gentleman in Bedford. I will no longer shop at CVS and will transfer my scripts if not. I’m absolutely disgusted by this Cindy’s behavior. Unacceptable.


7 Responses

  1. Sounds like Hitler’s era all over again. History was written that Hitler generally just waged war on the Jews. That’s not true. He also went after mentally and physically disabled, blacks, Catholics, Protestants, homosexuals, transvestites, twins …. The experiments he encouraged to create the perfect race and laws he passed were scary. We are just living in a more subtle time but the same people are in the cross fire.

    https://en.m.wikipedia.org/wiki/Aktion_T4

  2. Trying not to ruffle feathers as much as possible, let me start by saying that I have zero problem filling such prescriptions. That goes for sex change hormones, narcotics, stimulants, whatever. You have legitimate prescriptions, we’re your pharmacy.

    That being said, as a pharmacist I have the absolute right to refuse to fill any prescription for any patient at any time for any reason. I am the keeper of the drugs and it’s up to me and me alone to decide which prescriptions will get filled. In this store, the answer is ‘we fill all of them’. But if I decide that I don’t want to, YOU CAN’T MAKE ME. I fully support that pharmacist’s right to refuse to fill your prescription. So stop being a whiny bitch and find another pharmacy that is more compatible with your needs. It’s not like there’s any shortage of drug stores around.

    • You can’t make me….,

      Very mature.
      Did you take an oath?
      To help and serve others?

      • of course. that’s why my store has a policy to fill all legitimate prescriptions. but still, there is a responsibility on the part of the pharmacist to scrutinize drug orders and decide which are legitimate and which may be less than valid. i would never presume to tell another pharmacist that his/her judgement is faulty. which brings us back to… if you don’t like the service you get at a particular pharmacy, find a different pharmacy that better meets your needs.
        when you were a physician did you abide by a similar oath?

  3. So, do we think that we might be able to join together with the LGBT in our campaign to fight total discrimination from doctors, pharmacys and the Federal government who either forces them to refuse patients or let them operate their businesses in a discriminatory way. No matter which way we look at it, IT’S COMPLETE DISCRIMINATION. I’m going to write a letter to the LGBT and see if they would be interested in joining forces to vote all sitting representatives out of office in November.

  4. Bullshit posts like this without getting the pharmacists side of the story is bullshit.

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