Worst companies to work for in 2013
http://money.msn.com/investing/worst-companies-to-work-for-in-2013-1
Rating: 2.3
Number of reviews: 312
CEO approval rating: 36% (George Paz)
Employees: 30,215
Express Scripts (ESRX) administers the prescription drug benefits for millions of health plan members in North America. With the acquisition of Medco Health Solutions last year, the company now fills more than 1.4 billion prescriptions annually. Since closing that deal, the St. Louis company has begun a major workforce consolidation.
Employees complained at Glassdoor about being pressured to reach key metrics and wrote that hitting the targets was more important to management than customer service or employee well-being.
One aggrieved employee wrote that the company gives “the appearance of (wanting) a work/life balance . . . but the truth is everyone is overworked.”
Customer relations were roiled last year by a contract dispute that prompted Walgreen (WAG) to exit the Express Scripts Network, meaning that patients with Express Scripts plans could not get their prescriptions filled at any of the drugstore chain’s stores.
In the most recent JD Power rating of online pharmacies, Express Scripts ranked fifth, behind Kaiser Permanente, Aetna Rx, Caremark, and Cigna Home Delivery
I don’t think that I need to provide any further comments …
Filed under: General Problems
I am amazed they are only number 2 on the worst scale. Dish network must really be horrible. The sad thing is the immediate supervisors do the best they can, but as the saying goes, it rolls downhill…..
We are all feeling the pressure of metrics, and customer service appears to take a backseat to meeting numbers. This just goes to show that ‘metrics’ is not just a pharmacy phenomenon but is corporate wide.