Myth – Rite Aid: “We Care”
Fact – Rite Aid DOESN’T Care!
https://pharmacistactivist.com/2021/May_2021.shtml
On March 10 my wife made several purchases at the Rite Aid store in our community. As she was leaving she tripped and fell, and was in severe pain. I was in our car in the parking lot, and I and five other individuals quickly convened in the entranceway of the store to assist her. Several individuals wanted to call 911 but I indicated I would take her to a nearby hospital. I pulled our car into the front entrance area to the store and several men assisted me in lifting my wife into our car. Because my car was in the front entrance area, customers arriving at or leaving the store had to walk around our car. No employee of Rite Aid spoke with us.
At the hospital it was determined that my wife’s left hip was fractured and she had surgery the following day. Following 3 days in the hospital and 11 days in a rehab facility, my wife was discharged with a continued need for physical therapy and occupational therapy, and the prospect of a long period of challenging recuperation.
Soon after my wife’s visit to Rite Aid on March 10, we received via email the We Care Rite Aid Customer Satisfaction Survey, with a potential to win a cash prize of $1,000 for those who completed it. We completed the survey and noted our strong dissatisfaction with the fact that no employee at the store responded to the drama at the front entrance to speak with us then or since. The last question on the survey asked if we wanted someone to contact us. We responded “yes,” described the experience, and provided our contact information. More than two months have gone by and we have not received a response from anyone at Rite Aid. Does Rite Aid only read the positive responses on their surveys?
Perhaps we should not be shocked that Rite Aid has not responded to my wife’s experience when it continues to reject requests that it discontinue the sale of tobacco products that put their customers at risk of serious illness and death. However, it can respond promptly to rectify some errors. We receive emailed advertisements from Rite Aid on almost a daily basis. On May 12 we received an email with the message, “Mother’s Day is Sunday! Don’t Get Caught Empty-Handed!” (Mother’s Day had already been observed on March 9). When the error was recognized, Rite Aid snapped into action and issued a message the next day (May 13), “Whoops! Silly us Mother’s Day has Passed! Let’s talk about Women’s Health this Sunday with great deals on Women’s Products.”
“Silly” is an understatement!
Filed under: General Problems
Rite Aid doesn’t care about anyone except their own bottom line. I was a customer of Rite Aid for over 20 years living at the same address. In the last 5 years, Rite Aid stopped taking my 3 months of scripts for my pain meds and made me submit 1 each month. In the last year, almost every time I went to get my script filled, Rite Aid was out of my med and had to order it. If it was more than a days wait, I had to have them call to another store to get it filled. I have 3 stores within 15 miles so it wasn’t, too far, but annoying still, until the time one of those stores refused to fill it. The pharmacy said they only had enough for their patients. If I had to wait a day or so I was short of pills for the month. After this happened several times, I took my business to a local store, owned by a former Rite Aid pharmacist. In this pharmacy they keep my scripts and automatically filled them. What a relief to know my meds are filled on time and I’m not having to run around chasing them. They also know my name by sight!!