what’s your story ?

A chronic pain pt asked if I would share their story…

So I am not only going to share this pt’ story,  I have created a NEW TAB on the first page of my blog and will put links to pt’s stories who share in the future

If you have a story you want shared sent it to steve@steveariens.com

Dr WALMART will be with you shortly… feel free to walk around the store.. we will text you.. we are a little behind

Spine group launches franchise following Walmart pilot

https://www.beckersspine.com/orthopedic-spine-practices-improving-profits/item/53851-spine-group-launches-franchise-following-walmart-pilot.html

Brentwood, Tenn.-based IMAC Holdings plans to launch a franchise of spinal health and wellness centers called The Back Company on April 1.

The franchise follows the July launch of The Back Space, a chain of retail spine clinics piloted in Walmart stores. 

The Back Company will provide chiropractic adjustments, corrective instrument adjusting and percussion therapies for soft tissue recovery, muscle relaxation and spinal wellness, the company said in a March 15 news release. Services are priced at $25 per treatment, with memberships available for $65 per month, in addition to family and wellness plans.

The franchises will be positioned in retail centers, large retail stores and medical facilities.

“We have the ability to leverage a competitive advantage in a $20 billion industry that will efficiently utilize capital to increase storefronts quickly through franchising,” said Jeff Ervin, CEO of IMAC. “Our pilot allowed us to develop our technical infrastructure, refine the services and messaging and implement the infrastructure needed to launch the franchise program. With the majority of the pilot program expenses behind us, this initiative will reverse the course from cash outlay into cash receipts for the intellectual property we have developed.”

The CDC: a excellent example of BUREAUCRATIC CREEP

I was looking around Indiana’s PDMP ( INSPECT ), which automatically links a Narxcare report…

Here is a copy of a “generic warning”  about a pt taking both a opiate & benzo –  and LOOK who the warn is from  CDC – I thought that the FDA was in charge of medications ?

Also on the Narxcare report they apparently have “developed ” a  LME ( Lorazepam mgs Equivalents)

this is just a guess on my part, but… suspect that there was similar amount of clinical studies/science behind developing that “equivalence system” as was put behind the MME system and according to this information … that would be NONE !

As this recent post on my blog explains    Was/is the CDC 2016 guidelines built on a “false foundation ” and created a covert genocide on a protect class of people ?

 

After a little more research … it would appear that the CDC in late 2020 added the word “PREVENTION” to the name of their agency – but did not stop using the initials CDC .d Amazing how large the scope of the agency could be changed with just the addition of a single word ?

Department of Health and Human Services
Centers for Disease Control and Prevention (CDC)

Deputy Director for Non-Infectious Diseases, (C,U)
National Center for Injury Prevention and Control, (C,U,H)

30 Days Left of Public Comment on CDC’s Draft Clinical Practice Guideline for Prescribing Opioids

30 Days Left of Public Comment on CDC’s Draft Clinical Practice Guideline for Prescribing Opioids
The CDC draft Clinical Practice Guideline for Prescribing Opioids (update to the 2016 Guideline for Prescribing Opioids for Chronic Pain) has posted in the Federal Register and 30 days remain in the 60-day public comment period. Public comment provides valuable insight from the populations that we serve. Please note that the 60-day public comment period will end on April 11, 2022.
CDC is committed to supporting safe and effective pain care options for patients. CDC’s National Center for Injury Prevention and Control (NCIPC) is in the process of updating the 2016 CDC Guideline for Prescribing Opioids for Chronic Pain. Both healthcare professionals and members of the public who experience acute or chronic pain have expressed interest in understanding the recommendations outlined in the draft updated Guideline, and CDC highly values public and partner engagement and feedback in this process.
Please see our webpage detailing the process of updating the Guideline. Encourage people you know who have direct experience with the role of opioids in pain care and the importance of the patient-clinician relationship to visit the Federal Register, review the draft update to the Guideline, and add their perspectives to the Federal Register Notice.
Submit and Comment
See below for instructions to submit a comment during the public comment period. More detailed instructions can also be found on the Federal Register Notice (FRN) webpage and in the FRN for this document.
To locate the FRN and view the draft of the updated Guideline, you can either:

To submit a comment to CDC, please view the methods outlined in the FRN under the “Addresses” heading and select which option you prefer:

  • Go to https://www.regulations.gov and search for “CDC Guideline for Prescribing Opioids”
  • A comment button on the top left of the page will allow you to submit your comments via a webpage with step-by-step instructions
  • Mail
  • Directions for how to submit a comment through the mail are provided in the “Addresses” section of the FRN on FederalRegister.gov
To ask a question, click on the “For Further Information Contact” heading in the FRN for the agency official contact information.
General information about the process to provide a public comment can be found at the following links:
Help us spread the word about this opportunity for input through social media.
Tweet or social media post: Everyone deserves safe, effective pain care. CDC’s draft updated Clinical Practice Guideline for Prescribing Opioids is open for public comment now through April 11, 2022. Please add your feedback on this important update: https://go.usa.gov/xtAW5 
Tweet or social media post: Your voice matters. CDC is accepting public comment on the draft updated Guideline for Prescribing Opioids through April 11, 2022. Please share your perspectives and experiences with pain care today: http://go.usa.gov/xznWH

Shareable Graphic:

Visit the new Process for Updating the Opioid Prescribing Guideline webpage 

Are You or Others Interested in Future Information?

Anyone who would like to receive information related to the work of the National Center for Injury Prevention and Control (NCIPC), specific to drug overdose prevention (including the response to the opioid overdose epidemic) as well as other drug overdose updates (e.g., pertaining to resources and tools), may sign up at www.cdc.gov/emailupdates and select topics of interest.

 

  • Subscription Topics: Injury, Violence, and Safety
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Thank you again for your interest in the Injury Center’s work. CDC values your continued partnership.

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Supreme Court hearing for the Doctors Xiulu Ruan, MD and Shakeel Kahn, MD

Supreme Court Hearing Room

Ron Chapman II wrote a succinct explanation of the Supreme Court hearing for the Doctors Xiulu Ruan, MD and Shakeel Kahn, MD in his blog. He has given me permission to share his blog post. But also, please go to his original blog as that will help his search engine ratings as well. Thank you, Ron, for allowing us to share.
Ron Chapman II’s Post:

The Supreme Court heard oral argument today in the most important healthcare case since 1975, Ruan v. United States . While we were hoping for a glimmer of justice, what we got was a dizzying lesson on grammar, parsing of words, and speed limit analogies. But Justice Gorsuch in his gentle, fatherly cross examination style attempted to bring the argument for petitioners back on track by showing the nonsensical and circular nature of the Government’s argument.

This issue before the Supreme Court is thoroughly addressed here and if you aren’t familiar go back and read that article first.

Before we get into the oral argument its important to understand the changes in the case prior to the parties taking the podium. The issue before the 11th Circuit was the failure to give a “good faith” instruction which essentially permitted the Government to convict Ruan under a strict liability standard. The 11th Circuit believed that if his conduct failed to comport with the objective requirements of the practice of medicine then he should be convicted. Petitioners argued that if he subjectively believed he was following objective standards then he should be acquitted. The Government, straying from the 11th Circuit’s opinion pivoted in their opening brief and said that the physician must make an “honest effort to comply” with the objective standard of practice. This is where the train left the tracks. As Ruan’s counsel pointedly argued – the Government’s argument is a malpractice standard gussied up as an objective standard. The Government pivoted so hard that their argument appeared to turn in the direction of the petitioner, arguing that a subjective “honest effort” is enough. But instead of seizing on that juicy opportunity the justices questions sped past the issues at the heart of the case and turned into a confusing digression into the statutory elements of the offense.

I’ll explain.
THE INTENT COMPONENT

21 U.S.C. 841(a) is a drug trafficking statute. It basically says that its unlawful to knowingly and intentionally distribute controlled substances. But an exception exists in the statute for licensed practitioners. Doctors, pharmacists, and other prescribers and dispensers are exempt from the statute as long as their conduct is “for a legitimate medical purpose in the course of professional practice”. In order to address whether the “good faith” of a physician is relevant the court needed to answer a threshold question and that is whether the intent requirement of the statute applies to the distribution or the exception. Thus, the question is: Does the government need to prove that the doctor knowingly and intentionally distributed drugs or does the government have to prove that the doctor knowingly and intentionally prescribed “outside the course of professional practice and for other than a legitimate medical purpose”. If the government needs to prove only that a physician intended to prescribe drugs then the only doctor who escapes this element is one who prescribes in a coma – as Ruan’s counsel pointed out.

And so the court debated, for some time, whether the intent of the statute was to incorporate the prescriber’s exception as an element of the offense or an affirmative defense to the crime. If its an element, the the intent component must apply to the exception if its not then the intent component only applies to the distribution. Justice Alito seemed to think that the intent element is only related to the distribution and Gorsuch seemed to think that its related to the prescriber’s exception. The other justices didn’t offer much of a position but it seems that Breyer and Alito favor applying it to the distribution because failure to do so creates a statute with two separate intent requirements – one for prescribers and a separate for the general public. Breyer and Alito likely believe that such a reading frustrates the intent of congress in creating the statute.
ONE GLARING OMISSION

But in all of the heated debate surrounding the statutory text of the Controlled Substances Act, the Court and the parties missed the most important issue in the case, and all physician prosecutions. Both the Government and Petitioners conceded in their briefs that the standard applied in such cases is an objective standard of practice- which is incorrect. Both United States v. Moore and Gonzalez v. Oregon clearly state that the Federal Government lacks authority to regulate the practice of medicine. The Government only has authority to punish physicians who act so flagrantly that their conduct can be seen as “drug pushing”. And so, the Government’s proof that a physician’s conduct departed from some sort of “objective standard of care” amounts to mere malpractice and something for State Boards to consider – an issue hinted at in Justice Thomas’s final question. Petitioners should have taken the position that the standard of care is relevant in physician prosecutions only to show the jury the reasonableness of the physician’s conduct but in order for the government to fully satisfy the elements of 841(a) they must prove that a physician’s conduct departed so far from the practice of medicine that they ceased practicing medicine at all.

For more on that point read my article “7 Dirty Words”.

Instead of arguing this federalist argument, the parties were landlocked by the fact that the court granted Cert on the “good faith” issue which necessarily requires an argument regarding the intent elements instead of elevating above this crucial digression and discussing the authority of the Controlled Substance Act to regulate the practice of medicine generally.

Tying an objective standard of care to the elements of an 841(a) violation is dangerous because (1) there is no consensus on what that standard actually is in the medical community, (2) it requires juries to grapple with complex and ever changing medical topics, (3) it allows the government and DEA to drive the standards of practice through CDC guidelines, “red flags”, DEA administrative decisions, and other unpromulgated guidance documents. This is dangerous because either subjectively or objectively the parties have permitted the government to take the position that violation of an invisible and ad hoc standard is sufficient for conviction in the first place.
PREDICTION OF THE COURT’S DECISION IN RUAN V. UNITED STATES

Predicting the outcome of a pending supreme court case is a bit like predicting the weather 30 days out – it ignores the dynamic interplay of the politics of the court. But I’ll take a stab. The Government abandoned the 11th Circuit’s rationale and the Court has no choice but to reverse the 11th Circuit and permit a good faith instruction or at the very minimum a proper instruction on the intent component of an 841(a) violation. It seems that at least five justices agreed with the fact that the intent requirement relates to the prescribers exception: Barrett, Gorsuch, Kavanaugh, Thomas, and Roberts. I think there are enough votes for reversal. But the tougher question is what relief, if any, can be afforded to doctors in the future given that both sides seemed to agree that an objective standard of practice is the standard in interpreting the phrase “legitimate medical purpose”. Kavanaugh seems to take the position that the statute is vague in the first place and may offer a concurring opinion and discuss vagueness unless he can pull the other four in his direction. But I don’t think he will be successful because of the politics of the Court. Determining that 841(a) is vague as applied to physicians will disrupt the balance of justice and require reversal of a lot, actually a ton, of convictions. And one thing we know about the Supreme Court is that it doesn’t favor such sweeping changes. Now this problem was set up by the Court in the first place in failing to address the statutory text since it was first enacted. Since 1975 we have been left without the voice of the court on this statute allowing the circuits to take differing interpretations and circuit splits as they grapple with the statutory text that was most likely written by a congressional staffer in 1970. But I do expect at least some comment on vagueness.

In sum, I expect Ruan and Khan to get some sort of relief from this decision because the jury instructions in their case mis-applied the intent requirement of the statute and made drug trafficking a strict liability offense (like speeding) as applied to physicians. But I don’t expect a sweeping change here, I expect a tailored attack on the 11th Circuit’s reasoning and I expect that the Circuit Courts will pigeonhole the Supreme Court’s decision to prevent its broad application to all physicians convicted under the statute.

There is some good news, potentially, on the horizon though. The Court has held the case of Naum v. United States pending the outcome in Ruan. This is a case where the federalism argument is very much alive. Its a case I have personally handled and if Cert is granted I will be arguing before the Supreme Court. We don’t know why Naum was held by the court but its likely because the Court didn’t want to address the federalism argument until it first decided the more minor issue of good faith and its application to the statutory text.

PROPganda presentation to the FDA to get opiates banned in treating other than SEVERE non-cancer pain and cancer pain

328 subscribers
Despite low-quality evidence supporting practice change, use of opioids for chronic pain increased dramatically over the past two decades. Concurrently, there has been a sharp increase in opioid analgesic overdose deaths, addiction, misuse and diversion. Opioids may provide modest, variable short-term pain relief for some patients with chronic pain. Long-term benefits for chronic pain have not been established. Potential medical and behavioral harms of opioids are an important concern, particularly at higher dosage levels and in higher risk or medically complex patients. While opioid therapy at lower doses may be a useful treatment for some patients, it should only be considered for carefully evaluated, closely monitored patients when a cautious, structured and selective approach is employed, and clear benefits for pain and function are documented. Opioid treatment always entails risks for patients, their families and the community, so vigilance and caution are essential.
It has always been rumored that Andrew Kolodny and PROPaganda had approached the FDA to place strict limits on what pts could be prescribed opiates.  The date on this video Oct,2011. it has been reported that the FDA – REJECTED THIS… and so it would appear that PROPaganda’s efforts were redirected  towards the CDC… the agency in charge of overseeing contagious diseases.  Which evolved into what is now know as the CDC opiate dosing guidelines.  The discovery of CYP-450 liver enzyme system was just – at best – in its infancy when this film was uploaded, so most of the opinions of these physicians was based on what today would be considered as back in the “dark age” of medical science in regards to how our bodies metabolizes meds and other substances using some 50 different liver enzymes.
In the video they talk about chronic pain studies of 12 & 16 weeks… long term opiate therapy is >90 days of continuous therapy – so any of the 12 week (84 days) studies could even be consider as creditable when talking about using opiates FOR LONG TERM THERAPY.
The FDA was created in 1906 to basically stop “snake oil medicine” from being out on the market place.
Here is a handful of physicians & “medical experts” trying to undo all the clinical studies done to get  meds FDA approved.. according to this video based on their personal observations of chronic pain pts and effectiveness of opiate therapy… without really any controls on the pts who receive the medications.

Guaranteed the right to pursue LIFE, LIBERTY & HAPPINESS – unless HAPPINESS involves being free from pain ?

I’m training to become a pharmacist, and I want to explain through first hand experience and from what I’ve seen others suffer through. Mainly through doctors rapidly tapering them off of opioids. The gaslighting. Major surgeries being done without anaesthetic over concerns over addiction.

One case was a hip replacement on a woman in her 80s being done with no anaesthetic until her heart was beating so fast, and she was screaming in agony, did they administer the general anaesthetic.

 

Oh, and terminal cancer patients getting no opioid pain medication for quite literally the most painful thing. Because again, doctors are worried about addiction. Even though most of these patients have a few weeks to a few months left to live.

Our society has become so obsessed and worried about addiction, that medical staff feel it’s justified to quite literally torture a patient in pain.

 

Meanwhile in Canada, they utilise: Suboxone, methadone, Kadian (CR morphine) or Dilaudid, so that addicts have a safe way to access these drugs, instead of risking buying pressed pills with fatal doses of fentanyl in them.
For several decades, Switzerland doctors prescribe addicts tablets of heroin. These tablets are pharmaceutical grade, with no adulterants, and an accurate dosage on the tablet. This system is what was used to get Mick Jagger off of Heroin.
Yet, Australia still uses the same archaic system. The West still employs this war on drugs, that has seen overdose deaths (per capita) surge past overdose deaths from before the 1914 Harrison Narcotics Act.
I am really fed up with being treated the way I am, because I take painkillers for chronic pain. I’ve already told my doctor that I refuse to ever go to hospital for anything pain related ever again.
I bet this seminar is being run by PROP, to indoctrinate young medical staff about how bad opioids are.

12 Addison’s Disease Symptoms You Shouldn’t Overlook

long term under/untreated pain, can cause Addison’s disease. you can click on the hyperlink below to go to the article and see details under each ‘”symptom” but the very last because a Addisonian Crisis can be life threatening and you have experienced some or many of the symptoms and you are a chronic pain pts that has had their pain meds reduced or eliminated some time ago and you have been ignoring some/many of these symptoms. Perhaps once you get to the description of a Addisonian Crisis… it might be time to see a endocrinologist for a group of blood or diagnostic urine tests.

12 Addison’s Disease Symptoms You Shouldn’t Overlook

https://veryhealthy.life/12-addisons-disease-symptoms-you-shouldnt-overlook/

1. Feeling Tired All the Time

2. Decreased Appetite and Weight Loss

3. Low Blood Sugar

4. Low Blood Pressure

5. Nausea, Vomiting or Diarrhea

6. Pain in the Joints and Muscles

7. Irritability and Mood Swings

8. Abdominal Cramping

9. Depression and Suicidal Thoughts

10. Salt Cravings

11. Hair-Loss

12. Addisonian Crisis

This term describes the biological state where the body experiences complete adrenal fatigue. An Addisonian crisis can be a life-threatening event requiring immediate medical attention. Adrenal fatigue can present sudden symptoms such as shaking, anxiety, and dizziness

Addisonian crisis is the final stage of Addison’s disease; you should do all you can to avoid falling into this hormonal state. People living with Addison’s that experience frequent Addisonian crisis are at risk of developing other serious illnesses and diseases.

The best course of action to take in avoiding an Addisonian crisis is to visit your doctor for a hydrocortisone shot. The injection will be administered in the upper area of the buttocks and provides immediate relief from all symptoms.

Those individuals living with the advanced stages of Addison’s disease may need to keep an emergency hydrocortisone shot available in a travel medical kit. A medical professional will show you how to administer the intramuscular injection by yourself safely.

A cautionary tale from DEA’s plan to return to the office

Nothing is of any importance in this piece to the community – EXCEPT the sentence that I have highlighted in RED

A cautionary tale from DEA’s plan to return to the office

https://federalnewsnetwork.com/mike-causey-federal-report/2022/03/a-cautionary-tale-from-deas-plan-to-return-to-the-office/

Let the Drug Enforcement Administration be the first of what could be many cautionary tales across government.

DEA is requiring its employees no matter the job to come into the office at least three days a week. A recent memo from DEA division heads, as directed by Administrator Anne Milgram, requires employees to come into the office on Mondays and Thursdays, and one other day of their choosing. And if you are working an alternative work schedule — four 10-hour days or nine 9-hour days — telework is not an option.

DEA is moving from maximum telework or remote work to one of the most restrictive policies across government. DEA is expecting employees back in the office starting March 21, Milgram wrote in a memo in February.

While few would argue Milgram, who is rumored not to support telework and wanted to reduce it to one day a week but was talked out of it, should be able to run her agency as she sees fit.

        Insight by Qlik: Federal News Network surveyed five agencies to detail the current and future impact of SaaS across their mission areas. Download the survey to learn more.

But in making the decision, she is potentially creating a “have and have nots” situation across the Justice Department that very likely could see many see employees look for greener pastures inside DoJ or with other agencies.

DEA refused multiple requests for comments over a three-week period about its new telework policy.

“The feeling is DEA management doesn’t like telework and claim the agency is one that has to do work in person,” said one employee who requested anonymity for fear of retribution for talking to the press. “But this is just not the case for most people. There are a high percentage of DEA employees who are not in the office.”

And for most of the last two years, that has been the case for DEA and many other agencies.

Justice offers more flexibility

Milgram’s decision also creates tension with the Justice Department leadership. DoJ’s Management Division sent out a memo in late March promoting maximum telework options as the agency employees return to the office.

The memo builds on what the White House and the Office of Personnel Management have been promoting too — maximum flexibilities for continued remote work.

Lisa Monaco, the deputy attorney general, wrote to employees in late February that the agency is “closely monitoring CDC and OMB guidelines” and their reentry plans are based on science.

Monaco said she was “happy to announce in light of declining COVID infections” and employee vaccinations that the agency is shifting away from maximum telework and beginning in March will bring employees back to the office.

Monaco said this “does not mean returning to pre-pandemic operations. Rather each component is finalizing updated policies to meet unique operational needs which contain increased flexibilities including increase telework where practicable.”

        Read more: Federal Report

Yes, Monaco gave the usual out for component leadership to “meet their unique operational needs,” — she is a lawyer after all — but the real crux of the sentence is not returning to pre-pandemic operations.

Over the last two years, the telework naysayers across government have been proven wrong, and the Biden administration is recognizing that remote work options don’t just need to continue but are an essential piece of creating a healthy and productive federal workforce.

Two lessons to heed from DEA

The cautionary tale from DEA is two-fold.

First, employees are receiving mixed messages and that are both confusing and disheartening. The White House and Justice headquarters are saying “telework is important and is a key tool in the personnel tool box.”

But the DEA isn’t following this lead and telling employees, “nope, the last two years are meaningless and you need to be here so we can see what you are doing and making sure you aren’t wasting time.”

So if you are a DEA employee in finance or IT or procurement and now you are required to spend an hour commuting and money on metro or ride share but you are seeing employees at the FBI or the Bureau of Alcohol, Tobacco, Firearms and Explosives who have similar roles as yours working from home four days a week, maybe it’s time to look for a new job?

“Whether it’s from the White House or the attorney general, they are giving directives to allow for more telework because it worked. It was better for retention and morale,” the source said. “Yes, you have to look at the nature of the jobs, but generally speaking we as government should be looking toward more telework and that is the message from the White House. But if you allow an agency head who doesn’t like telework to say it’s not good for their agency mission, then it’s creating confusion.”

        Want to stay up to date with the latest federal news and information from all your devices? Download the revamped Federal News Network app

One DEA employee who messaged Federal News Network privately summed it up this way:

“You ask about DEA’s plan, it stinks. Our upper management learned nothing about our telework capabilities. The plan is worse than before COVID. They preach they want a home work balanced workforce, but there cookie cutter plan is nothing close to a balance. What does having alternative work schedule and telework have to do with each other? Do they not realize we work additional hours to make up for that one day pay? That we used to schedule doctor’s appointments etc., so we don’t use additional leave during work days? I’m a manager of a small staff that is also very upset about the plan, I fear I will lose my talented non-core employees to other agencies that have a better grasp until telework as well as I fear we will not be able to bring on board the best candidates due to our policy.”

Governmentwide standards needed

The second part of the tale is the Office of Management and Budget and/or the Office of Personnel Management should consider strongly encouraging, even mandating, some sort of minimum baseline for telework, particularly for positions that are not classified and mostly back office type like human resources, procurement and the like.

This way there is consistency across job areas, and telework support doesn’t create yet another battlefield for hard-to-find people with a specific skillset.

OMB and OPM also could require agencies, like DEA, to make a business case and explain to employees why they need to be in the office more than one or two days a week.

This way agencies leaders have a starting point and then can explain in business terms to their employees about why returning to the office is important — beyond the collaboration and coordination platitudes that we too often hear.

After two years of successfully working remotely, DEA Administrator Milgram, and really any agency leader that is requiring certain employees to return to the office, owes their employees the courtesy of an explanation.

 

Businesshala News Exclusive | CVS Ousts Executives After Internal Probe, Vows to Overhaul How It Handles Sexual-Harassment Complaints

Businesshala News Exclusive | CVS Ousts Executives After Internal Probe, Vows to Overhaul How It Handles Sexual-Harassment Complaints

https://businesshala.com/businesshala-news-exclusive-cvs-ousts-executives-after-internal-probe-vows-to-overhaul-how-it-handles-sexual-harassment-complaints/

CEO Karen Lynch tells staff she will change process after investigation into employee complaints against a regional manager

Ms. Lynch oversaw an investigation, carried out by a professional investigator, that culminated in January in the dismissal of the manager, who oversaw hundreds of stores, and the departure of senior executives who supervised him, these people said. The probe and leadership exits haven’t previously been disclosed.

On Friday, she outlined the events to some 450 senior leaders on a call, and laid out plans to create an office designed to give employees a confidential channel to navigate what Ms. Lynch described as challenging situations, some of the people said.

In a memo sent to staff later Friday, Ms. Lynch said the regional manager were substantiated, and she immediately terminated the regional manager. “Our investigation also revealed that other employees failed in their duty to treat such with the seriousness we expect, and they are no longer with the company,” she wrote.

One executive who supervised the regional manager and a human-resources executive was dismissed, while a third executive left the company during the investigation, the people said. The regional manager and the third executive declined to comment. The other two individuals had no immediate comment.

“I want to be crystal clear: this company does not tolerate harassment or hostile, abusive or discriminatory behaviors of any kind from any employee —regardless of position,” she wrote in the memo. “We also will not tolerate inaction from leaders who are responsible for escalating concerns or raised by our colleagues.”

In her memo, Ms. Lynch said the company would improve its internal reporting and investigation processes, and had created a confidential channel for employees to raise such concerns to senior leaders. She is reviewing procedures in the company’s human-resources and legal departments as well as an arbitration program for employees.

CVS, which operates 9,900 drugstores and the Aetna insurance business, has about 300,000 employees. The company and its rival Walgreens Boots Alliance Inc.

have struggled at times to keep up with demand for Covid-19 vaccines and testing amid a tight labor market. Difficult working conditions at stores have led to employee backlash and prompted both companies to at times shorten store hours and sometimes close on weekends.

Ms. Lynch, an insurance-industry veteran, presided over Aetna following its acquisition by CVS in 2018. She took over in February 2021, making CVS the largest company by revenue to be run by a female CEO.

Write to Sharon Terlep at sharon.terlep@Businesshala.com and Suzanne Kapner at Suzanne.Kapner@Businesshala.com