This report is a SORT OF MISS LEADING! The two highest-scoring pharmacies ( Good Neighbor Pharmacy & Health Mart) are not chains, in the truest sense. They are both Franchisees and are owned/operated by local pharmacists. Many are independent Pharmacists who converted their independent pharmacy into a franchisee of these pharmacy franchisors corporations. This is just another validation of why I always recommend that pts patronize an independent pharmacy.
The two largest pharmacy chains showed up 4th & 5th on the list with scores that were even LOWER than the average score for all chain pharmacies. In third place is Rite Aid, who is/has filed for BANKRUPTCY. In 2017 they sold off about half of their stores to Walgreens. In 2019 they had a 20:1 REVERSE STOCK SPLIT, to keep from their stock (RAD) from being taken off ( delisted) the NYSE and their stock price grew to $32.48 in late 2020. Their stock closed Friday (01/12/2024) at $0.46/share, and the DEA is “going after” Rite Aid over a handful of their Pharmacists claiming that their stores were https://www.justice.gov/usao-ndoh/pr/united-states-files-complaint-alleging-rite-aid-dispensed-controlled-substances and yet has a higher customer/pt satisfaction score than the two largest chain pharmacies ( Walgreens & CVS).
The satisfaction score of the two largest chain pharmacies fell below the AVERAGE SCORE for the entire category of Brick & Mortar – chain drug stores. Walgreens used to claim: 
I guess it is no longer correct if you are 4th in a satisfaction survey. Here is a link to find an independent pharmacy by zip code and radius https://ncpa.org/pharmacy-locator
Here’s Why Drug Stores Are Closing In Minority Neighborhoods: Walgreens, CVS, And Rite Aid Shutter More Than 1,000
A spate of pharmacy closings in Boston have drawn protests as more than 1,000 drug store chain locations across the country have closed, reigniting long standing concerns that low-income, Black and Latino Americans are bearing the brunt as pharmacies continue to disappear amid increased competition and other factors.
Key Facts
Rite Aid, Walgreens and CVS have, over the last two years, said they’ll close more than 1,500 stores, the Washington Post reported, and experts say minority communities will likely be the first to lose pharmacy access.
The large chains have struggled in recent years—Rite Aid filed for bankruptcy in October, Walgreens stock plunged last week after the company cut its quarterly dividend and CVS has cut more than 1,100 stores since 2018—amid greater competition from Amazon and WalMart, and staffing shortages, according to the Washington Post.
Thousands of independent pharmacies have also been forced out of the market in the last decade.
Research conducted in 2022 by Cornell and Yale University scientists found of the 670 pharmacy deserts in New York City, Los Angeles, Chicago and Houston, all but three were found in predominantly minority neighborhoods.
Crucial Quote
“In Chicago, almost a third to a quarter of the population lives in a pharmacy desert and, if you look at people who live in predominantly Black neighborhoods, that’s more than half of the people living in those neighborhoods,” Xiaohan Ying, lead author of the 2022 paper, told Fobres.
News Peg
Walgreens has postponed the closure of a location in the city’s Roxbury neighborhood, where Black and Latino residents make up 85.4% of the population, until Jan. 31 following protests from residents, the Boston Globe reported Friday. The closure comes months after the company closed stores in Mattapan, Hyde Park and Lower Roxbury—also majority non-white neighborhoods. There are 18 Walgreens stores in Boston, according to the Globe, but only those in minority neighborhoods have closed in the last few years.
Key Background
In the last few years, all of the country’s major pharmacy chains have announced store closures. CVS will complete the closure of 1,124 stores by the end of this year, Walgreens in June said it would close 450 of its locations across the country by August and Rite Aid’s bankruptcy filing came with announcements of almost 200 store closures. Rite Aid said the stores that were closing are those that have underperformed, and Walgreens said in a statement to Forbes that factors like “existing footprint of stores, dynamics of the local market, and changes in the buying habits of our patients and customers” are why some locations close. CVS, which plans to close 300 stores this year, similarly said in a statement locations are chosen based on “local market dynamics, population shifts, a community’s store density, and other geographic access points to meet the needs of the community.” In some cases, “rampant” theft has been blamed for the store’s closures. In October of 2021, Walgreens announced it would close five San Francisco stores, including one in the historically Latino Mission District. But Walgreens’ chief financial officer last Janruary admitted that the company exaggerated the claims of retail theft when it relied on the excuse to close the San Francisco stores. The claims fueled rightwing anger over a rise in crime before Kehoe said on an earnings call that the company maybe “cried too much” about retail shrinkage.
Contra
Jenny Guadamuz, a researcher at the University of California at Berkeley, said the stores that close are almost always in Black or Latino communities. Because minority communities are more likely to have residents on public healthcare programs like Medicaid, which sees a lower medication reimbursement rate than many private insurers, it’s likely true those stores are often a cost burden when compared to others, Guadamuz said. “What they care about is maximizing profits for their shareholders,” she said. “They’ll make any excuse to close lower-profit stores, which are in these Black and Latino communities.”
Tangent
Rite Aid in late 2022 debuted the first of its small-format stores it says exist to combat pharmacy deserts in communities. The chain has opened several stores so far—which take up about 3,000 square feet instead of the usual 11,000 to 15,000—in rural Virginia.”They are strategically placed in areas that don’t have nearby access to pharmacy-related health care services,” Rite Aid said in a statement to Forbes.
Surprising Fact
A study in the Journal of the American Medical Association showed that those without easy access to pharmacies are more likely to fall behind on taking medications and see more medical problems than they likely would have with equitable access, “adding costs to the already overwhelmed health care system.” Those without access to medications join the estimated 9 million Americans who aren’t taking their prescription drugs as prescribed for a number of reasons, including a lack of health insurance and overall cost of medicine. Non-adherence to recommended medication schedules is estimated to cost the United States between $100 billion and $290 billion per year.
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