B.C. doctors can’t limit opioids or discriminate against pain patients: college

B.C. doctors can’t limit opioids or discriminate against pain patients: college

https://www.theglobeandmail.com/canada/article-bc-doctors-cant-limit-opioids-or-discriminate-against-pain-patients-2/

British Columbia doctors treating patients with chronic pain will be required to prescribe opioids without limiting dosage or refusing to see patients who are on the medication that has come to be associated with illicit overdose deaths.

In revising an existing standard of practice, the College of Physicians and Surgeons of B.C. provided more clarity to doctors about their obligation to treat patients through proper assessments and documented discussions about dosage, tapering and stopping the drugs if necessary, college registrar Heidi Oetter said.

The new requirements, yet to be introduced to physicians, update a June 2016 standard that replaced national guidelines offering only recommendations and meant B.C. physicians became the first in Canada to face mandatory regulations involving prescription opioids.

The original standard was set after B.C. declared a public health emergency in April 2016 over of a spike in overdose deaths, mostly involving the powerful painkiller fentanyl being cut into street drugs. The province still has the highest number of overdose fatalities in Canada, with 1,448 deaths recorded last year.

Oetter said the standard was revised after widespread consultation of doctors in the province and patient advocacy groups that had complained people were being denied care or abandoned because they were on opioids.

“Physicians cannot exclude or dismiss patients from their practice because they have used or are currently using opioids. It’s really a violation of the human rights code and it’s certainly discrimination and that’s not acceptable or ethical practice.”

The college previously referenced a national guideline calling on doctors to cap dosages of drugs such as hydromorphone, oxycodone and the fentanyl patch to the equivalent of 90 milligrams of morphine per day, but physicians must now work with patients to decide appropriate dosages.

“Hopefully it’s clear to physicians that the college is really expecting that they exercise good professional discretion, that they are really engaging patients in informed consent discussions and that patients are really aware of the potential risks that are associated with opioids, particularly if they’re taking them in conjunction with alcohol or sedatives,” Oetter said.

Andrew Koster, who suffers from debilitating lower back pain from a type of arthritis called ankylosing spondylitis, said the 2016 provincial declaration created an “opioid chill” that had some doctors trying to get people off opioids or taper them too quickly.

Andrew Koster, pictured at his Victoria home, takes opioids for his chronic pain.

CHAD HIPOLITO/The Canadian Press

Koster, 65, said his doctor rebuffed his efforts to discuss transitioning to different opioids because the ones he’d been taking for eight years were no longer effective.

“He basically walked out on me while I was in the middle of explaining that I was having trouble managing my pain with the set of prescriptions that I had,” Koster said, adding he’d had the same doctor for 15 years but was forced to switch to another physician after the college introduced its original opioid-prescribing standard.

“The whole tone of the public health crisis, combined with these new regulations, made us very afraid that we were going to be forced off opioids because there was a provincial, and now national, health scare.”

He said patients felt stigmatized for taking medication they needed.

“I’ve had awful experiences that I’ll never forget,” he said of his efforts to get help from doctors who believed he was seeking drugs. “I’ve been kicked out of emergency rooms and told not to come back, with my back seized up.”

Koster said his new doctor helped him taper off opioids and reduce the dosage by half over eight months.

“The question in the minds of the general public is that opioids are bad, we’ve got to stop the opioid crisis. Now, the pendulum has swung the other way, I believe, so there’s a separation between what’s going on the street, as tragic as it is, and what’s going on with patients. There is sort of a fire wall developing.”

However, the standard still advises doctors to suggest alternative treatments such as physiotherapy, which aren’t covered by the public health-care system and can be unaffordable for people who do not have private plans.

Maria Hudspith, executive director of the patient advocacy group Pain BC, said the old standard was driven by doctors’ concerns about overprescribing even though coroners’ data have shown that tainted street drugs were behind most of the deaths.

“The bigger concern that we heard from physicians was that they were fearful of sanctioning by the college or disciplinary action of some kind,” she said, adding the college must ensure it enforces its new standard.

“This is a legal standard and we’re waiting to see them superficially take action in cases where patients have been harmed.”

Burlington to Ease Access to Opioid Addiction Medication

https://www.sevendaysvt.com/vermont/burlington-to-ease-access-to-opioid-addiction-medication/Content?oid=16884183

Gregory Shaw was spending $40 a day to buy addiction meds on the street as he waited to start opioid treatment at Rutland’s West Ridge Center. When a dealer offered him cocaine instead, the 35-year-old, who had been out on probation, took it — a decision that ultimately landed him back in prison.

Shaw was told he’d remain behind bars for an entire year, dashing his hopes of rebuilding a normal life. “So instead here I sit … with no treatment or help of any kind,” he wrote in an email to Seven Days.

Stories like Shaw’s are driving a new effort in Burlington that will give users same-day access to buprenorphine, the opioid addiction medication that Shaw was buying on the street. Officials have decided it’s too risky to make people who are addicted to a deadly drug wait even a few days for treatment.

As part of the program’s unveiling, Chittenden County State’s Attorney Sarah George is announcing that her office won’t prosecute anyone for possessing the prescription drug illegally. Her conclusion: It’s safer for someone to self-medicate than not to take the medication at all.

“That is a huge, huge step,” said Tom Dalton, executive director of Vermonters for Criminal Justice Reform. “It’s a paradigm shift.”

Dr. Joshua Sharfstein, the director of Johns Hopkins University’s Bloomberg American Health Initiative, said the effort would make Burlington “one of a handful of cities really trying to get treatment right to the point of impact.”

Last week, George, Burlington Mayor Miro Weinberger, Police Chief Brandon del Pozo, emergency room physician Dr. Stephen Leffler and four other key players sat down with Seven Days to share the details of the program, which is scheduled to start in August.

“This strategy,” the mayor said, “is very focused on keeping people from dying.”

While Vermont has done more than most states to address the opioid crisis, it hasn’t managed to bring down its death toll. According to the Vermont Department of Health, 107 people died of opioid-related overdoses in 2017, one more than in the previous year; 75 people died in 2015. The department estimates that fewer than 8,000 of the estimated 20,000 to 30,000 people addicted to opioids are receiving treatment.

Part of the problem was a years-long waiting list for medication-assisted treatment. But in September 2017, Vermont officials triumphantly announced that the state had eliminated all waiting lists at its regional treatment clinics (known as “hubs” of the system) by training more doctors (the “spokes”) to treat addiction.

But, as Weinberger clarified last week, “The fact that there is no waiting list does not mean that there is no wait.”

When someone seeks treatment, it often takes two weeks to get the first dose of medication. The clinics have the capacity to take on new clients but can’t always do so immediately because of scheduling challenges, explained Bob Bick, chief executive officer of the Howard Center, Vermont’s largest substance abuse treatment provider. Incoming patients must complete an initial screening and an in-person assessment before getting a prescription.

In the meantime, they’ll likely inject heroin — or the vastly more potent fentanyl — every six to eight hours. Some of these users overdose and end up at the University of Vermont Medical Center emergency room.

“We resuscitate them. We watch them for four to six hours to make sure that the full effects of whatever brought them to the ER have worn off,” said Leffler, who is the chief population health and quality officer for the UVM Health Network. “They usually hate staying that long … We typically try to refer them into therapy, but … when we tell them, ‘We think you can probably start therapy within two weeks,’ that’s just a complete nonstarter.”

Beginning in August, the UVM Medical Center will become the first hospital in Vermont to offer buprenorphine in its emergency room and one of a small number of hospitals doing so nationally. Those who overdose will be able to leave the hospital with a three-day buprenorphine prescription and a guarantee that they can get ongoing treatment, or a refill, after the last dose. The medication is meant to act as a bridge, keeping patients off heroin while the hospital works with the Howard Center to line up a permanent treatment plan.

Six emergency room doctors have already been through an eight-hour tutorial to better understand the pharmacology of the drug and the regulations around it. The hospital is planning to train six more, which would allow it to have a prescriber on-hand 24-7.

“It’s a philosophical change,” Leffler said. “We’re going to manage this as a chronic illness like diabetes and hypertension. We don’t send people home without medicines.”

The Howard Center is also preparing to provide buprenorphine prescriptions at Safe Recovery, Vermont’s largest syringe exchange and the only one in the state that’s open 9 a.m. to 5 p.m. Monday through Friday. Located in a modest house in the city’s Old North End, the exchange last year served 1,338 clients from every county in the state and got 228 of them into treatment.

Safe Recovery program coordinator Grace Keller said the facility is looking to hire a medical professional who can prescribe buprenorphine. The strategy mirrors the hospital’s: Give people a short-term prescription and then get them into longer-term treatment in a clinic or a doctor’s office.

“We really need to meet these clients where they are and make treatment as easily available to them as possible,” Keller said. “We find the hardest thing for people is that first step. It’s making that first step easier.”

The cost of the program will be minimal — just $150,000 in the first year, according to Weinberger, who said the city expects to seek funds from state and local sources.

The mayor and his partners aren’t concerned about people trying to game the new system. “There would be no reason ever to withhold these pills from somebody, because we know taking buprenorphine is much safer than using heroin or fentanyl,” Leffler said.

Approved by the U.S. Food & Drug Administration in 2002, buprenorphine, also known by the commercial name Suboxone, is an opioid that mitigates heroin withdrawal symptoms and cravings. It comes as a pill or dissolvable strip, and any doctor who completes the federally required eight-hour training can prescribe it — unlike methadone, an older opioid addiction medication that must be dispensed at a clinic.

Buprenorphine is considered very safe, and overdoses on it are extremely rare. But the medication isn’t universally embraced. It’s a mild opioid and can be abused, leading skeptics to conclude that the medication simply supplants one drug for another.

Addiction specialists have worked hard to dispel that notion, pointing to the many studies that show that both buprenorphine and methadone are the most effective treatments for opioid addiction. People taking the medications are less likely to relapse than those who stop taking opioids altogether.

“We don’t want to purport that this strategy will solve the opioid crisis,” said del Pozo, the police chief. Comparing the approach to the distribution of condoms during the AIDS crisis or bottled water during a cholera outbreak, he made the case that it “isn’t the lasting solution, but it stops the spread of infection and keeps people alive.”

Unlike water or condoms, though, buprenorphine is a drug that’s illegal without a prescription, making this particular effort a bit more complicated. The drug is sometimes “diverted,” meaning that someone with a prescription sells or gives it to someone without one.

Crucially, both del Pozo and George have decided to embrace the fact that there’s an active black market for buprenorphine. Because the prescription drug is more expensive than heroin and because it generally won’t get an opioid addict high, they suggested that most street buyers are trying to stay clean.

“I believe we need to be encouraging diversion,” George said. In other words, she won’t prosecute buprenorphine cases. That decision should discourage police from arresting and charging people in the first place.

Del Pozo is on board. “Buprenorphine out there being ingested by someone who would otherwise be addicted to heroin is a plus, even if it’s a result of diversion,” said the police chief. “We’re not gonna charge it. We’re not gonna ask where they got it from.”

The new policy will have a profound impact, according to Dalton of Vermonters for Criminal Justice Reform. Opioid users will be more inclined to choose buprenorphine over heroin when they know with certainty that taking the former won’t land them in prison, he reasoned.

Ironically, while top law enforcement officials are willing to overlook criminal activity in the interest of public health, the Vermont Department of Health appears reluctant to embrace their approach.

Tony Folland, manager of clinical services for the department’s Division of Alcohol & Drug Abuse Programs, said he wasn’t familiar with the details of the Burlington initiative, but he suggested it’s still important to discourage the misuse of medications.

While buprenorphine is a highly effective medication for people battling addiction, Folland asserted that “there is another subset of people who are using this, as they would any other narcotic, to get high.” He also noted that the state has rules for prescribing buprenorphine, which require that doctors take steps to minimize the possibility that the drug is diverted.

Weinberger acknowledged that the effort to make buprenorphine widely available could make it more likely that nonusers encounter the medication and develop an addiction. But, he added, “We think that is going to be a very rare circumstance.”

There’s a simple metric by which Vermont can measure whether the new approach is working, according to del Pozo, who said matter-of-factly: “Fewer people dying.”

 

Cases of elder abuse bury state agencies — 400 reports of elder abuse, neglect and exploitation every week.

http://www.postbulletin.com/news/local/cases-of-elder-abuse-bury-state-agencies/article_3c275144-6a8f-11e8-908e-279764df3035.html

The Minnesota Department of Health receives about 400 reports of elder abuse, neglect and exploitation every week.

Late last year, the department was buried in a backlog of more than 2,000 reports of abuse at healthcare facilities. Health department officials say they have since caught up, thanks to help from the Department of Human Services and from switching from a paper processing system to an electronic one.

“We’ve made a ton of impressive progress,” MDH Commissioner Jan Malcolm said. “But, we’re a long way from where we need to be.”

In cases where neglect or abuse occurs at a healthcare facility, reports are initially referred to the Minnesota Department of Health. The department reviews the case to determine if it has merit. If it does, they begin proceedings against the care center. Cases going to criminal court are rare.

“Even in situations where (the Minnesota Department of Health) could substantially prove what the conduct was, that doesn’t mean it can be proven beyond a reasonable doubt,” Olmsted County Attorney Mark Ostrem said.

Help from the Department of Human Services will phase out by the end of the year, but Malcolm said the health department can begin filling some vacancies now that they have new procedures in place to handle reports.

Malcolm said although they have better procedures in place to process complaints individually, they lack a system to track trends and analyze the data.

“It’s just a front-end document system,” she said. “There’s a ton of information in our system that isn’t being used.”

While handling and analyzing reports of abuse and neglect is an important short-term goal, Malcolm acknowledged more needs to be done to address the root causes that trigger those reports.

Elder care-related provisions in the Legislature’s omnibus supplemental budget bill fell short in protecting people in care facilities, said Kris Sundberg, president of Elder Voice Family Advocates.

Before the session convened, Gov. Mark Dayton had called for a standalone bill that would address elder care abuse and regulation. A bill from the senate that outlined facility monitoring, required licensure of assisted living facilities and other provisions never made it to the floor of the House.

“We got caught in the midst of political gamesmanship,” Sandberg said.

Malcolm said she, too, was disappointed a standalone bill wasn’t presented to the governor. She also acknowledged the challenges the care industry faces with caps on state and federal funding for facilities.

“We need a long-term fix,” she said.

CMS Roadmap TO ADDRESS THE OPIOID EPIDEMIC

https://www.cms.gov/About-CMS/Agency-Information/Emergency/Downloads/Opioid-epidemic-roadmap.pdf

 

Could only get  *.PDF… click on link above to read 🙁

 

The insane crackdown on pain medication

https://nypost.com/2018/05/24/the-insane-crackdown-on-pain-medication/

If you have chronic, agonizing pain, your troubles are about to get worse. New state and federal regulations will make it nearly impossible to get the prescription painkillers you need.

Grandstanding politicians are imposing one-size-fits-all limits on how much medication patients can receive and for how long.

Pols claim they’re combating the opioid crisis, but these draconian limits will harm millions with chronic pain and do zip to curb overdose deaths. Before the 1990s, pain was frequently under-treated, and patients suffered horribly. Since then, doctors have been trained to routinely ask patients about their pain and treat it.

Now, politicians are undoing that progress. Patients will be forced to tough it out again.

Seniors on Medicare get harmed the most. New Medicare regulations will refuse to pay for high-dose, long-term prescriptions for chronic-pain sufferers starting Jan. 1, 2019, with only a few exceptions, such as cancer patients.

Never mind that this age group is the least likely to overdose. And never mind that some 1.6 million seniors on Medicare Part D will be affected. Facts be damned.

Politicians parrot a false narrative that millions of people are becoming drug addicts because of prescriptions their doctor gave them for pain.

Not true. Emergency-room records reveal that very few overdose victims were being treated by a doctor for chronic pain, according to the Journal of the American Medical Association–Internal Medicine. That’s not how they got hooked.

True, there are doctors who unscrupulously operate pill mills, dispensing prescriptions to anyone who asks, but those bad apples are not causing the tragic surge in overdose deaths. Only about 1 percent of patients prescribed opioids for chronic pain become addicted — according to a systematic survey of peer-reviewed medical studies. Even 1 percent is too much, but it doesn’t justify harming millions of patients who need pain relief.

Politicians should be battling dealers, not doctors. Illegal drugs cause nearly all overdose deaths, not drugs patients get from their doctor. Fentanyl (a man-made heroin-like drug), heroin and cocaine play the biggest roles in overdose deaths in New York City, according to the city’s health data. Fewer than one in five overdose victims even had a prescription drug in their system, and it was virtually never the only drug.

Yet Mayor Bill de Blasio wrongly blames the city’s overdose death toll on prescription painkillers.

Nationwide also, fentanyl poses the biggest threat. Overdose deaths from fentanyl and other manmade street drugs soared 100 percent in one year, while overdoses linked to prescription opioids hardly increased or in many areas declined.

Patient advocates are alarmed at the new laws and regulations limiting what their doctors can prescribe. Nearly half the states, including New York, Connecticut and New Jersey, have acted. Though many limit only prescriptions for short-term pain relief, not chronic pain, they’re having a chilling impact. Doctors fear legal trouble, and are cutting off patients. Some of these turned-away patients, like 52-year-old bed-ridden Debra Bales, who had taken painkillers for years, resort to suicide in desperation.

Ohio Gov. John Kasich boasts that his state will erect new hurdles before a doctor can prescribe an opioid painkiller. Doesn’t Kasich know that prescription-opioid overdoses are at a six-year low in his state, while deaths from heroin and other illicit drugs are soaring? Target the real problem, governor.

Good advice for de Blasio, the ultimate grandstander. He’s brandishing a lawsuit against pharmaceutical companies and boasts millions in new spending on the opioid crisis, but refuses to put any of that money into law enforcement.

That’s a mistake. The facts behind overdose deaths show the city should be clamping down on the pushing and shooting up going on in plain sight in parks and public places. Nationwide, pols should be going after dealers instead of seniors and other chronic-pain sufferers who use, but do not abuse, meds.

Betsy McCaughey is a senior fellow at the London Center for Policy Research.

More than 11 million Americans prescribed wrong dose of common drugs, scientists say

https://www.whio.com/news/national/more-than-million-americans-prescribed-wrong-dose-common-drugs-scientists-say/teBg0N0pHLxaFdjFnDtoHK/

More than 11 million people in the United States may have been given the wrong prescription dose for common drugs, according to scientists from the Stanford University School of Medicine.

>> Read more trending news

The researchers analyzed the reliability of updated pooled cohort equations, guidelines often used as online web tools that help doctors determine a patient’s risk of stroke or heart attack.

When patients walk into the doctor’s office, their risks are automatically calculated using PCEs and uploaded to electronic health records. Based on the data, doctors decide whether to prescribe aspirin, blood pressure or statin medications — and how much.

>> Related: Long-term aspirin use may reduce your chances of getting cancer, study says

But experts in the medical community have long debated whether the equations are based on outdated data and may be putting patients at risk.

Stanford professor and lead researcher Sanjay Basu is one such expert. According to his team’s analysis, Basu noted one of the main data sets used for PCEs had information on people who would be 100-132 years old in 2018, so probably dead.

“A lot has changed in terms of diets, environments and medical treatment since the 1940s,” Basu said in a university article. “So, relying on our grandparents’ data to make our treatment choices is probably not the best idea.”

>> Related: Heart attack sufferers more likely to survive if doctor is away, study says

The data also didn’t have a sufficient sample of African-Americans, suggesting physicians may have been inaccurately assessing the group’s risks of heart attacks or strokes as too low.

Basu and his team believe the statistical methods, in addition to the data sets, also need to be upgraded to improve the accuracy of risk estimates.

The findings were published in the Annals of Internal Medicine on June 5.

Survey Finding Chronic Pain Community Energized and Angry

www.nationalpainreport.com/survey-finding-chronic-pain-community-energized-and-angry-8836472.html

“They are amazing and they are pissed.”

That is how Terri Lewis Ph.D. described the early responses she has been receiving from a survey we are promoting on the National Pain Report.

The survey–which Dr. Lewis developed– is designed to capture data from the chronic pain community that can be shared with the FDA at its July 9 Public Meeting for Patient-Focused Drug Development on Chronic Pain

Dr. Lewis is keeping the survey open until June 17, at which time she’ll cut off the survey to prepare her findings for the meeting in July.

If you haven’t taken the survey yet, you may do so by clicking here.

At this point persons from all 50 states have responded, “some states far more than others,” she said.

As has been the case since the survey started, the respondents have been mostly women (80%) and over 40 years old, but she’s seeing a small increase in the number of people under 17.

In fact, the largest group of respondents is in the 50-to-59 year old range, which she points out is in sharp contrast to the JAMA article released last week that asserts the largest amount of opioid related deaths occur in people in their twenties.

“There are only a few respondents from minority groups, although the number has been picking up of late,” she added.

Dr. Lewis points out that a big number of people who are responding would otherwise be in the prime of their working and economic lives were it not for injury and illness that they endure. Public Meeting for Patient-Focused Drug Development on Chronic Pain
“They are very unhappy with the system they have to rely on.  They are extraordinarily negatively impacted by shrinking footprint of healthcare and public policy,” she pointed out.

Many of the respondents have been dealing with their illnesses and injuries for many years and had achieved some degree of stability of care until the opioid wars destabilized their provider system.

“Their disruptions are not disruptions of their own making – they are systemic in nature and for the most part imposed through public policy with the opioid wars and insurance changes.” she said.

“These are simply sick people, invisible to the system, who have been left to cope on their own,” Dr. Lewis added.

The goal of the survey is to bring the story of the chronic pain community to the FDA in July. 

Let your voice be heard.

Follow Dr. Lewis on Twitter: @tal7291

Follow us on Twitter @NatPainReport

Follow the author on Twitter @edcoghlan

Example of the “EXCELLENT HEALTH CARE” available in Montana ?

DEA Agent – “a marijuana medical expert” talks to community about the uses of MMJ

DEA Agent Wants To Separate Facts From Myths Regarding Medical Marijuana

http://www.newson6.com/story/38376205/dea-agent-wants-to-separate-facts-from-myths-regarding-medical-marijuana

TULSA, Oklahoma –

On June 26, 2018, Oklahomans will vote whether to legalize medical marijuana.

The head of Oklahoma’s Drug Enforcement Administration office said he wants people to separate the facts from the myths, so he speaks to church groups and organizations about State Question 788.

4/12/2018 Related Story: Medical Marijuana Could Bring Great Benefits, Challenges For Oklahoma

The DEA says at no time in history have people been allowed to decide what medicine is by popular vote. Assistant special agent in charge, Richard Salter, believes the bill is disguised as medical but is actually about recreational use.

Salter has created a 45-minute presentation that he’s given more than two dozen times. He says people need to know the facts, rather than simply believe what they see on social media or commercials.

5/3/2018 Related Story: Colorado Elderly Lining Up For Medical Marijuana

“I think Oklahoma will be the first state, if this passes, to have no qualifying medical condition. That means you go to the doctor and say, ‘Even though there’s nothing wrong with me, I’d like a medical marijuana card,’” Salter said.

He said the amounts of pot allowed under the law are a lot.

“Allows a person to possess three ounces on their person outside their house, which is the equivalent of 168 joints or marijuana cigarettes. And, in their house, possess another eight ounces, another 448 joints, and that’s not including the 72 ounces of edibles, which is four-and-a-half pounds of brownies,” he said.

Salter said people could also have six full-grown plants and six seedling plants. He said one plant in California alone produced 100 pounds of marijuana.

He said the CBD oil, which is one extract of the plant does and doesn’t produce a high, can help with childhood epilepsy and has been legal in Oklahoma for three years and FDA is thinking of approving it.

“If that’s helpful to epileptic children, that’s great, it’s a good thing, but that doesn’t mean you have to legalize the entire plan and everything that goes along with it,” Salter said.

You can read the full law below:

 

Let’s order a round of respect: for both patients and physicians

https://www.kevinmd.com/blog/2018/06/lets-order-a-round-of-respect-for-both-patients-and-physicians.html

To complement Aaron Lacy’s post on treating colleagues with respect, I’d like to expand that concept to include treating patients with respect too. That means if a patient says she’s freezing, and adding insult to injury, has been sick as well,  adjust the thermostat a little, please, even if you as the doctor isn’t cold. When a stray cat came to our door in the dead of winter, my husband made a warm little spot for him in the garage. If it’s good enough for a cat, it should be good enough for person.

Mr. Lacy brought up many good points, one of which is to not embarrass a colleague, especially in front of others. That courtesy should be extended to a patient as well. If I say that I eat 1200 calories a day, but my 20 extra pounds of pudge won’t budge, don’t look at me as if I just said I was from Mars. I’m not, nor did I eat a Mars® candy bar, but I know how to count, and I eat about 1,200 calories a day. I was willing to wear a video camera to prove my actions, but when he told me that he had friends who went to Emory, my alma mater, I didn’t ask him to prove it. I took him at his word. If it was good enough for me to believe him, it should have been good enough for him to believe me.

Too many cooks spoil the medical office.  There have been times when I am instructed to leave a message with one person, who is going to relay that information to another person. However, that second person never gets the message, causing a lot of miscommunication and misunderstandings all the way around. After several phone messages, all was fine, but talk about the game, “telephone,” (where messages get misunderstood).

Doctors’ offices state that if you don’t pay within a certain period of time, you’ll be charged interest. What about when I’ve had to wait over 60 days for a refund? Do I get to charge interest? I’d be interested to know.

As Mr. Lacy pointed out, if you make a mistake, own up to it. Fingers will eventually point to you anyway. He also implored colleagues not to be mean. That should be part of everyone’s core. I mean it. We shouldn’t have to contend with rude attitudes.

How else can a doctor show respect to a patient? Maybe by knocking on the door. I mean, we’re not going to turn you away, but that 2-second knock humanizes us a little, so, knock knock Doc.

Of course, respect works both ways. I call my doctors Drs. So-and-so, but I don’t mind if they call me by my first name, but some people do.  I know medicine can be a calling, and you should be aware that calling a patient by a preferred name goes hand in hand with your profession. For me, just don’t say, “Hey Dude, “(although Dudette Barnett sounds OK).  Some new patient forms ask what name you’d like to be called, but that wasn’t always the case. Doctors would call my 85-year-old mom by her first name. She rolled with it, but I’d suggest starting with Mr. or Mrs., to avoid any misses.

Patients usually follow doctors’ orders, so let’s order a round of respect, all the way around.