Linda Phommaseng says, “He said, ‘No, they gave you guys a hard copy prescription and you guys need to bring that in.’ I said, ‘No, they didn’t. They told us to come on down and just pick it up and they are faxing it over.’ He just seemed a little mad and angry. He finally made the call to Community Hospital. They told him they would send it over as soon as the doctor signed it. He asked for my husband’s ID. He then entered it in the computer and said it could take a few hours.”

The next day, Phommaseng says she picked up the pain pills.

A few days later, she was about to throw the receipt away when she saw her street address on the prescription had been changed to China Avenue.

She call the store to get some answers.

Phommaseng says, “The same guy picked up the phone. I asked if the patient’s address is on the prescription when it’s being sent over. So, he just asked for our date of birth. I gave it to him and I just told him as he was looking it up that this is pretty racist. He said, ‘How is this racist?’ I said, ‘Our street address–that is not the correct street address.’ He said, ‘Oh, would you like to update it to Turner Avenue?’ I said, ‘That is pretty racist, I didn’t even give you my street address. How did you know that was the correct one?'”

She says the technician just stayed quiet and then she hung up.

KMPH Fox 26 News Investigative Reporter Erik Rosales contacted the CVS Health Corporate office.

A CVS Health spokesman sent KMPH Fox 26 News the following statement:

These allegations are not in keeping with our company’s values and commitment to serving our customers. CVS/pharmacy has firm nondiscrimination policies that are rigorously enforced throughout the company and we are strongly committed to creating an environment that fosters diversity across all areas of our business. We do not tolerate any practices that discriminate against any of our customers or employees and we are actively investigating this matter.