http://investorplace.com/2016/02/cvs-target-tgt/#.VrVEyub25j8
CVS (CVS) has opened its first pharmacies inside of Target (TGT) stores.
The new CVS pharmacies within Target locations are located in the Charlotte, North Carolina market. The pharmacies are branded as CVS and replace the retailer’s own pharmacies that were in the area.
Here is where the new pharmacies inside of Target locations are located.
- Hickory
- Monroe
- Morrisville
- Raleigh
- Matthews
- Wesley Chapel
The new CVS pharmacies inside of Target locations are the start of a move to convert all Target pharmacies into ones owned by the pharmacy company. This will result in 1,672 pharmacies in the United States being converted over the next six to eight months.
It would seem that Larry Merlo and Helena Foulkes visited their new Rx dept acquisitions located within Target stores recently. Apparently, the existing CVS stores in those NC cities anticipating the “big shots” from Woonsocket, RI would also be on their “visit list”. Rumor has it that all too many CVS employees put in my hours – on their own time – tidying up their stores to make them shine.
All those RPH’s that trained their new CVS colleagues in the “CVS way” … where seemingly expecting a “pat on the back” for all their hard work to acclimate the new CVS hires.
Rumor has it that the “big shots” from Woonsocket, RI couldn’t even find the time to visit CVS stores in the same shopping centers as their new Target/CVS Rx depts are located. Maybe someone should remind them that unhappy employees created unhappy customers.
NEW PROGRAM AT CVS…. CVS EXPRESS
This program expands customer laziness to new heights…
Customer phones in OTC order, goes to iPad in store than manager shops for it. When customer arrives in lot, iPhone rings and manager has to bring out to car. Picture the manager with long lines having to go shop for maxi pads and brown sugar lipstick and milk because Ms. Jones doesn’t want to get out of the car! There goes any chance of impulse sales from Ms Jones.
Imagine Ms. Jones calling in a order and then jumping into her car and driving 5-10 minutes to the store… and then is UPSET because her order is not ready.
If I remember correctly, Walgreens tried a pilot program of the same/similar nature and it has either been stopped or not expanded.
Filed under: General Problems
Here’s the link for the report
http://boston.cbslocal.com/2015/02/13/i-team-report-suggests-trend-in-prescription-drug-errors-filled-by-pharmacists/
Here is a quote from CBS news in Massachusetts.
“Since 2010, pharmacies reported 194 serious drug errors.”
Pharmacists are not required to report medication errors, so it is on a voluntary basis. If in Massachusetts alone the number of voluntarily reported serious medication errors from CVS is 194 over a 5 year period. How many didn’t get reported or may have been caught by the customer before they left the store? This number could be much higher and is probably as high as 100 a year. Average it out to 50 states and that’s 5000 per year nation wide from CVS alone and that’s huge.
Although I do agree with the reporting news team to the fact that human beings do make mistakes especially in a high stress and fast pace business like a chain Pharmacy, but when people’s lives are at stake you don’t turn it into a fast food franchise. I myself can handle getting my Wopper made wrong, but getting a different medication that could possibly kill me just ain’t right.
Every company wants to give great customer service but they do not want to pay for it by adding more employee hours.
So much for the personal touch and face to face interactions with your customers. What happens when the pharmacist has to start car hopping at CVS? I guess they will give customers the wrong medications and people will die. Oh wait, that’s already happening in the CVS world.
Doug is correct, errors are not a rare occurrence…even deadly errors!!!
I’m thinking the Deadly ERROR in Ohio was bought off
Bad marketing. Great to attract new customers who are older or disabled, but when they find out all the in-house problems and loss of sales, then nix the service, all those customers will likely be lost forever. Some chain restaurants did that for awhile and it didn’t work well enough to make the money they forecasted, so out the door the idea went. If it ain’t broke, don’t fix it.
CVS is broke!! Has been for a long time now!
Most stores have only 2 people on duty in the entire store. This will be fun when one of them is at lunch or in the stockroom. Does someone stay up nights dreaming up these ideas?
Another dumb idea made up by LM!! I could see some customers going to the drive thru to pick up those orders. Absolutely the dumbest idea I have ever heard of! I see more people quitting the Big Evil soon!