This was on www.pissedconsumer.com from 10-13-12
http://cvs-pharmacy.pissedconsumer.com/need-a-flu-shot-don-t-go-to-cvs-20121013351473.html
I recently went to the pharmacy with a friend to get a FLU SHOT. CVS advertises flu shots available any time, every day. We walked past a sign that said, “Get a flu shot! No appointment needed.” Inside was a podium decked out in signs about flu shots and forms to get one?.
We went to the back where the pharmacy is, and the girl working the drive-through window says someone will be with us shortly/. Time passes/. We look around and there are 5 people in the pharmacy area”. Two look like techs, the other two looked like pharamcists, plus the drive-through girl’. NONE OF THEM EVEN LOOKED AT US..
Four minutes went by, then five:. I was about to say something when another woman walked out from behind the shelves and asked if she could help us;. I said we needed a flu shot and showed her my form. She said, and I quote, “OH, WE’RE NOT DOING THOSE TODAY.” I kid you not. I looked at the counter, where a huge sign said, Flu Shots ALL DAY, ANY TIME. I read it to her. Nothing. NOT ONE of the six people behind the counter explained why they weren’t giving shots, apologized for leaving us standing there , or bothered to put up a note that said, Sorry, no flu shots today. NOTHING.
I walked away before I said something I might or might not have regretted. My friend had multitudes of problems with CVS not refilling things properly, or not calling doctors for refills, and receiving a load of recorded messages to pick up refills that half the time weren’t there. She told them she was cancelling all her prescriptions at CVS and asked them to not call her. They didn’t ask her why, or try to get her to stay, just shrugged and said, “okay.” And we left.
I WILL NEVER GO TO ANY CVS PHARMACY AGAIN. How they can find normal or reasonable this behavior toward customers says their culture in not one I care to support. But by all means, if you like being ignored, having your meds screwed up, and paying top dollar for your pharmacy needs, enjoy. I’ll be at Walgreen’s. 2f9925f
Filed under: General Problems
I cannot read the yellow font
I never liked the idea that, in large, when someone gets mad at their current giant chain pharmacy, their default is to go straight to the other giant chain across the street. Its the very culture that this pissed consumer says she hates, but it’s exactly what draws her in.
Customers are getting just as impatient about their flu shots as they are about prescriptions. They do not realize that there is processing and paper work involved. And pharmacists must fit them in with their other “waiters”. Just as it is important that we get the right drug to the right patient, it is equally as important not to draw up a tDap instead of Fluzone or Fluvirin. Or maybe that does not matter to some people. I am tempted to put some preloaded syringes on the counter with the sign: Flu shots, take one.
Steve:I have always been critical of the fact that vaccinations/shots have been done/offered on a “on demand basis” as opposed to “by appointment”