The Pharmacy Warrior recently posted on his blog If You’re a Pharmacist You’re On Your Own he elaborated on a “reality show “You’re Phucked if You’re a Pharmacist“
To elaborate on this reality show… when the BOP hearing was held… the corporate participants relied on the typical big corporate lies to CYA themselves and their corporate master. What are those lies?
Some variation of the following:
1. I don’t remember that conversation – or parts of that conversation
2. That is not what I heard
3. That is not what I said
4. There must have been some misunderstanding
5. I don’t remember that voice mail or email.
In this typical hearing… it is not a court of law.. so perjury is not pursued… everyone is presumed to be telling the truth…
If you haven’t noticed.. every time that there is something important being said… there is usually a piece of paper involved that requires your signature… like a job review…
If you are being told to do something and the conversation is one-to-one either in person or via phone… you have just been involved in the ultimate interaction that provides the ultimate in deniability… read the above corporate lies…
Likewise.. if you receive faxed communication from corporate/management that has no one’s name on the paper or any ID as to where it came from. If no one is willing to put their name on such… should you be willing to be follow it.. if something goes wrong… no one is standing behind you !
How can you level the playing field?
Anytime you have a one-on-one conversation.. you should follow up with a email – read receipt requested – to the person who you had the conversation with…
stating your understanding of the conversation on such date/time
such email should be closed with something like …. unless I heard from you otherwise, I will presume that my understanding of our conversation is correct….. print out a copy and take it home… email it to yourself at home.. or save it on a flash drive… DO NOT trust that it will stay on the corporate server.
Even if they refuse to acknowledge the receipt of the email.. there is a paper trail of where/when it was sent… if they don’t respond.. they have – by default – confirmed your understanding of the conversation… if they do respond.. you will get – in writing – what they intended to say or what they really meant to say.
Always express your CONCERNS about comes down from upstairs and don’t wait until you are already in the cross hairs of management… it is then too little too late.
If you are a staff RPh and the edicts are being relayed by the PIC.. your emails should be directed to the PIC… “… I am concerned that this latest procedure is in conflict with the practice act and will create a situation where med errors will increase”… The PIC is responsible for the legal operation of the Rx dept to the BOP.
If you are PIC and get such emails.. they should be forward to HR & management.. if violation of the practice act is at risk… HR is responsible for the Policy & Procedures of the company being followed.. if something is being required that -in your professional opinion – will cause increased med errors.. it is against the P&P of the company.
If these mandates are coming down from non-pharmacist managers… you are just expressing your concerns that they are not aware of the laws that we are required to observe… and want to make sure that they are stating that corporate policy is in conflict and/or violation of the practice act.
It is obligatory that you be proactive… rather than reactive
Filed under: General dumb-ass problems
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