Customers frustrated by Walgreens pharmacy closures, long lines
KALAMAZOO, Mich. (NEWSCHANNEL 3) – Walgreens pharmacy locations around Kalamazoo and Battle Creek have been struggling to stay open, and customers say they are frustrated by closures and long lines.
We’ve been hearing from a lot of viewers in emails and on Facebook wondering why their Walgreens pharmacies were closed at seemingly random times in the day.
So on Friday, we went to the company to find out.
Walgreens customers in Kalamazoo and Battle Creek tell us they have been seeing signs of late telling them that their pharmacy was closed at time when it should be open.
“You never would see it coming, all of a sudden there’s pieces of paper on the walls where they were saying we will not be open after six o’clock tonight, and that was because they couldn’t get a pharmacy on duty,” said customer Dennis Martin.
Martin says over the last few weeks, his pharmacy location in Battle Creek has had frequent closures and when it was open, there were long lines.
We found the pharmacy was open, but there was a hefty line on Friday night.
At other Walgreens locations we visited Friday, the pharmacies were open.
Walgreens told Newschannel 3 that they are trying to deal with a problem, which is affecting specific locations in Battle Creek and Kalamazoo.
A spokesperson for the company told us:
“We currently have an unusual situation with a number of our pharmacists on leave at the same time. As a result, our pharmacy hours in a few locations have intermittently been reduced.”
He says Walgreens is trying to fix the problem by bringing in pharmacists from Grand Rapids and Detroit, and says hours should be back to normal in the next few days.
The company added that due to privacy concerns, they could not say why so many pharmacists were taking leave at the same time.
Filed under: General Problems
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