I’m a 57 year old disabled man. I have been going to CVS STORE #2990 here in Las Vegas, NV for over 4 years with no problems what so ever. On the 8th of February I went to CVS to fill my prescriptions at which time was accepted and I was told to come back in two hours. Express leaving a new pharmacy manager came up named jerry that I never seen stated that he doesn’t feel comfortable filling my prescriptions and to go elsewhere. This man had a smile on his face and was taking his time giving me back my prescriptions so I could leave and every time I would ask he would chuckle and say no. This man made copies of my prescriptions stopped in front of me with a smile on his face and with my prescriptions and copies of my prescriptions said no when I asked why can’t you just use the copies ? I became very upset and scared. Being disabled and on social security I didn’t know where to go because of the actions of the predigest pharmacy manager that I never had seen in my over 4 years of never having a problem with. I called the corporate office at 1800cvs pharmacy and all I got was a “we will talk with him”. This manager stated that I was never allowed in ANY CVS and that he was going to notify the state about my abuse of my medications. I informed him that my prescriptions where for the 8th of February as stated on my prescriptions at which time he stated I was always coming in early and he could refuse anyone at any time. I had gone to 6-7 other pharmacies who stated no and the only one who would I had to wait tell the 10th. As of today’s date I have been unable to take my medication and have had several seizures I feel very depressed and unable to function properly and I’m in so much pain right now that I cry and get angry that this pharmacy manager purposely caused this.
Here is my response to this abused/discriminated pt:
Pharmacist Jerry … gets paid every week.. regardless if he fills your prescription or not.. and from what I have heard back from other pts.. the major chain stores.. could care less.
I would suggest that you contact a local independent pharmacy.. here is a website to help you find one by zip code http://www.ncpanet.org/home/find-your-local-pharmacy
I ran the zip code of 89108 and it shows 40 stores within 10 miles…
You will be dealing with the Pharmacist/owner… who depends on filling legal prescriptions to put bread/butter on his/her table and will not start first looking for a reason not to fill your prescription(s)… Like Pharmacist Jerry did. I would suggest that you have a talk with the Pharmacist/owner at the independent and tell them that you are willing to transfer all your prescription business to them… presuming that they will not “play games” on your refill dates.
Presuming that you can fine a pharmacy… ask the pharmacist about syncing up all your refills so that you will be getting all your Rxs filled on the same day each month… will be able to save you a lot of time/trouble over the long run and most independent pharmacies are more than happy to do so.
http://bop.nv.gov/Services/complaint/
Here is the complaint form for the NV board of Pharmacy… file a grievance with the BOP… since you have been patronizing the pharmacy for some time.. there should be little reason for the pharmacy/Pharmacist to reject your medications to be filled. The store has a PIC ( Pharmacist in charge) who is responsible for the legal operation of the Rx dept to the BOP… if Jerry is not the PIC.. file the grievance against Jerry, the PIC, & CVS (permit holder).. your grievance should be “denial of care”, pt/senior abuse, intentionally throwing a pt into cold turkey withdrawal, medical battery
I presume that you are on Medicare/Medicaid/Medicare Advantage… suggest that you file a grievance with that entity against CVS for failing to honor their contract – to fill legal/medical necessary Rx – with the insurance company. If the insurance company refuses to do anything… then you need to file a grievance with
www.cms.gov (800-MEDICARE)… even If the insurance company does something positive… I would still file a grievance against CVS with CMS (Center Medicare & Medicaid Services)
You may also want to file a grievance with https://www.ada.gov/filing_complaint.htm because it is consider a civil rights violation of the American’s with Disability Act for discriminating against disabled pts… for refusing to fill a legit/on time/medically necessary prescription.
Take care of yourself first, by finding a independent pharmacy to take care of ALL YOUR MEDICATIONS… because all those entities that you will be filing a grievance with… will move at the speed of cold molasses
Filed under: General Problems
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